Refund Policy

At Sydney Energy Healing Hub, we are committed to providing high-quality services and experiences to our clients. We understand that circumstances may arise requiring changes to your bookings or purchases. Below are the details of our refund policy to ensure clarity and fairness:

General Refund Terms

  1. Eligibility for Refunds: Refunds are considered based on the type of service or product purchased and the timeline of the refund request.
  2. Non-Refundable Items:
    • Digital products or downloads (e.g., course materials).
    • Completed sessions or consultations.
    • Event tickets or workshop registrations that have already taken place.

Refund Policies by Service Type

  1. EESystem Sessions and Consultations
  • Cancellations by the Client:
    • Cancellations made at least 24 hours prior to the scheduled session are eligible for a full refund or rescheduling.
    • Cancellations made less than 12 hours in advance are non-refundable but may be rescheduled once without additional charges.
  • Cancellations by Us: If we need to cancel or reschedule your session, you will be offered a full refund or the option to reschedule at no additional cost.
  1. Courses and Workshops
  • Cancellations by the Client:
    • Refunds are available for cancellations made more than 7 days before the course or workshop start date.
    • Cancellations made within 7 days of the start date are non-refundable but are eligible for credit towards a future course/workshop.
  • Cancellations by Us: If we cancel a course or workshop, you will receive a full refund or the option to transfer your payment to another course/workshop.
  1. Events and Retreats
  • Deposits: Deposits for events or retreats are non-refundable unless specified otherwise in the event terms.
  • Full Payments: Refunds for cancellations made more than 7 days before the event start date will be processed. No refunds will be issued for cancellations made within 7 days of the event start date.
  1. Products and Merchandise
  • Unused and unopened physical products may be returned within 14 days of purchase for a full refund, minus shipping costs. Return shipping is the responsibility of the customer.

Process for Refund Requests

  1. Submit your refund request via email to info@sydneyenergyhealinghub.com.au, including your name, order number, and reason for the request.
  2. Refund requests will be reviewed and processed within 7 business days of submission.
  3. Approved refunds will be issued using the original payment method.

Special Considerations

  • Credits issued for cancellations or missed sessions must be used within 6 months from the date of issuance.
  • We strive to accommodate unforeseen circumstances and may consider exceptions on a case-by-case basis for emergencies or hardships.

Thank you for your understanding and support. If you have any questions about this policy, please contact us at info@sydneyenergyhealinghub.com.au or (02) 7257 9033.